mkdn

Refund Policy

Our commitment to customer satisfaction and fair refund practices.

1. Overview

At mkdn.app, we strive to ensure complete satisfaction with our services. This Refund Policy outlines the terms and conditions for requesting and receiving refunds for our services.

2. Eligibility for Refunds

We offer refunds under the following circumstances:

  • If you are unable to access the service due to technical issues on our end
  • If you cancel your subscription within the first 14 days of purchase
  • If there is a significant service disruption that affects your ability to use the platform

3. Refund Process

To request a refund:

  1. Contact our support team at support@mkdn.app
  2. Provide your account details and reason for the refund request
  3. Our team will review your request within 2-3 business days
  4. If approved, the refund will be processed to your original payment method

4. Refund Timeline

Once approved, refunds are typically processed within 5-10 business days. The exact time may vary depending on your payment provider and financial institution.

5. Non-Refundable Items

The following are not eligible for refunds:

  • Usage beyond the 14-day refund window
  • Custom development or implementation services
  • Third-party integrations or add-ons
  • Usage of premium features during the subscription period

6. Subscription Cancellations

You may cancel your subscription at any time. Upon cancellation:

  • You will continue to have access to the service until the end of your current billing period
  • No refunds will be issued for the remaining period of your subscription
  • You will not be charged for the next billing cycle

7. Special Circumstances

We understand that exceptional circumstances may arise. In such cases, we will review refund requests on a case-by-case basis. Please contact our support team with detailed information about your situation.

8. Contact Information

For any questions regarding our refund policy or to request a refund, please contact us at:

  • Email: support@mkdn.app
  • Support Hours: Monday to Friday, 9:00 AM to 5:00 PM EST

9. Policy Updates

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

Last updated: May 15, 2025